Drag-and-drop: Order the steps to enable ACD call recording.
a) CTI Protocol b) Two-stage dialing c) Agent login/logout reporting d) Call forward on busy genesys online test questions
Genesys relies heavily on databases for call detail records (CDR), configuration objects, and reporting. Drag-and-drop: Order the steps to enable ACD call recording
a) Genesys Administrator b) Composer Debugger c) Genesys Log Decoder d) URS Strategy Tester (Test Interaction) genesys online test questions