: They can remotely remove the device from their account by signing into iCloud.com and selecting Remove from Account Apple Support
Reputable software like iToolab UnlockGo or Tenorshare 4MeKey provide more transparent support and trial versions.
: If you have proof of purchase (an original receipt with the serial number), you can request an Activation Lock turn-off directly from the Apple Support Portal Password Reset
Are you the of the device, or are you trying to unlock a phone that was purchased used ? Use Free Tools in XTools Pro
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