: Employees are empowered to provide complimentary drinks for special occasions like birthdays or to resolve a negative experience. 2. Appearance & Dress Code

The handbook is notably quiet on base pay but loud on tips. Dutch Bros employees are tipped via Square at an industry-high rate (often $5-$10/hour extra). However, the handbook clarifies:

When people search for the they aren't looking for the index. They want the vibe setter . They want to know: What is the first thing Dutch Bros wants me to remember?

Employees learn that if you are rushing so fast that you forget to ask a customer about their day, you are violating a top-tier policy. New hires are taught that the "Stop, Drop, and Roll" method isn't about fire safety; it's about stopping what you're doing, dropping the mental checklist, and rolling with the customer's energy.