For users working from home on Windows 10 without a VPN, Microsoft introduced the . This allows the Remote Control feature to work securely over the internet, ensuring that distance is never a barrier to support.
This article covers everything: from downloading the correct SCCM console components to configuring remote control settings, pushing the client agent to Windows 10, and troubleshooting common connection issues. For users working from home on Windows 10
: .NET Framework (minimum 4.6.2; version 4.8 is recommended). Microsoft Learn 2. Standalone "Portable" Extraction For users working from home on Windows 10
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Even with correct setup, problems arise. Here are the top five issues when downloading/configuring SCCM remote control for Windows 10. For users working from home on Windows 10