Support for Redis Sentinel and improved Docker backup/restore modes are now native, making it easier for DevOps teams to maintain large-scale deployments. Ready to Upgrade?
: Check the official Admin Documentation for built-in connections like Slack, GitHub, and various CTI (Phone) systems. 1.2.5
: Admins and agents can now attach internal or public notes when adjusting settings or performing bulk actions to provide context for workflow changes. Third-Party Integrations & Updates
: For teams managing extensive documentation, the Knowledge Base now supports "long paper" formats and rich-text editing, making it a more powerful internal wiki.