Bhat emphasizes several "pillars" or elements essential for successful implementation:
Specific chapters dedicated to implementing quality standards in service industries. Why This Resource is Preferred Text & Case Approach:
Shifting focus from the end product to the process that creates it, ensuring that "quality is built-in, not inspected-in."
: A never-ending push to improve every process, from the bottom of the organizational hierarchy up. Total Employee Involvement
Ensuring a fluid flow of top-down and bottom-up information. Springer Nature Link Availability and Format Total Quality Management and Organisation Development